Refund And Exchange Policy
Returns & Exchange Policy:
You may return the new and unused item(s) with tags still attached within 30 days of delivery for refund or exchange.
If you received the delivered item(s) exact as per provided order details, you can even exchange it for another size/colour/item within 30 days (based upon availability of desired size/colour/item in stocks). These types of exchanges will not qualify for a return shipping label and its customer responsibility to reship the item(s). Also, the customer will pay a fee for the shipment of the exchanged item(s). These types of exchanges are entitled to a restocking fee.
If you received the wrong/damaged item(s), you will be provided free of cost return shipping label on your email upon request. These types of returns are not entitled to any restocking fee. Once the wrong/damaged item(s) is received at our facility the replacement will be sent back to you (as per our shipping policies).
However, you can return the item(s) for a refund if you do not wish to exchange it. There will be a restocking fee upon any return. If you receive an order with any defect or wrong item or wrong size, we will refund you in full along with any shipping fees incurred by you and the restocking fee will be waived off.
- A 10% or USD 10 restocking fee is applied if the product is in good condition and any tags intact returned within 30 days from the date of delivery.
- A 50% restocking fee is applied if the product is slightly used, tags are removed or cannot be used for reselling.
You should expect to receive your refund within 72 hours after the package is delivered back to us by the carrier. Your refund will be processed after examining the item(s). Express or Regular Shipping paid by the customer will not be refunded.
If you need to return an item(s), please Contact Us with your order number, details about the product you would like to return, and the reason for the return or exchange. We will respond quickly with instructions on how to return item(s) from your order.
All returns should be sent back to the below address,
Return Address: Attn: Returns Dept. 3960 W Madison St. 2nd Floor Chicago, IL - 60624. The USA.